HOLANDA, Giovanni Moura de et al.
 USABILITY AND UX IN THE DIGITAL CUSTOMER SERVICE  OF AN ELECTRIC UTILITY.
<strong>Ergodesign &amp;amp; HCI</strong>, [S.l.], v. 9, n. 2, p. 50-66, dec. 2021.
ISSN 2317-8876.
Available at: &lt;<a href="https://periodicos.puc-rio.br/index.php/revistaergodesign-hci/article/view/1578" target="_new">https://periodicos.puc-rio.br/index.php/revistaergodesign-hci/article/view/1578</a>&gt;. Date accessed: 19 apr. 2025.
doi: <a href="http://dx.doi.org/10.22570/ergodesignhci.v9i2.1578">http://dx.doi.org/10.22570/ergodesignhci.v9i2.1578</a>.