OPPORTUNITIES AND ISSUES IN THE ADOPTION OF VOICE ASSISTANTS BY BRAZILIAN SMARTPHONE USERS

  • Isabela Motta LEUI | Laboratório de Ergodesign e Usabilidade de Interfaces, PUC-Rio | Pontifícia Universidade Católica do Rio de Janeiro
  • Manuela Quaresma LEUI | Laboratório de Ergodesign e Usabilidade de Interfaces, PUC-Rio | Pontifícia Universidade Católica do Rio de Janeiro

Resumo




It is necessary to understand which are the opportunities and issues in the adoption of voice assistants by smartphone users. In order to achieve this, an online questionnaire with smartphone users and interviews with voice assistants’ users were conducted. The results showed that user attitudes are the main issues impacting their adoption of the assistants, as well as the lack of knowledge about the assistant itself. Concerning the opportunities, seven categories were identified as reasons for the adoption of voice assistants.




Publicado
Apr 22, 2020
Como Citar
MOTTA, Isabela; QUARESMA, Manuela. OPPORTUNITIES AND ISSUES IN THE ADOPTION OF VOICE ASSISTANTS BY BRAZILIAN SMARTPHONE USERS. Revista ErgodesignHCI, [S.l.], v. 7, n. Especial, p. 138-149, apr. 2020. ISSN 2317-8876. Disponível em: <http://periodicos.puc-rio.br/index.php/revistaergodesign-hci/article/view/1312>. Acesso em: 30 may 2020.