OPPORTUNITIES AND ISSUES IN THE ADOPTION OF VOICE ASSISTANTS BY BRAZILIAN SMARTPHONE USERS

  • Isabela Motta LEUI | Laboratório de Ergodesign e Usabilidade de Interfaces, PUC-Rio | Pontifícia Universidade Católica do Rio de Janeiro, Rio de Janeiro, Brasil
  • Manuela Quaresma LEUI | Laboratório de Ergodesign e Usabilidade de Interfaces, PUC-Rio | Pontifícia Universidade Católica do Rio de Janeiro, Rio de Janeiro, Brasil
DOI: http://dx.doi.org/10.22570/ergodesignhci.v7iEspecial.1312

Resumo




It is necessary to understand which are the opportunities and issues in the adoption of voice assistants by smartphone users. In order to achieve this, an online questionnaire with smartphone users and interviews with voice assistants’ users were conducted. The results showed that user attitudes are the main issues impacting their adoption of the assistants, as well as the lack of knowledge about the assistant itself. Concerning the opportunities, seven categories were identified as reasons for the adoption of voice assistants.




Publicado
Dec 31, 2019
Como Citar
MOTTA, Isabela; QUARESMA, Manuela. OPPORTUNITIES AND ISSUES IN THE ADOPTION OF VOICE ASSISTANTS BY BRAZILIAN SMARTPHONE USERS. Ergodesign &amp; HCI, [S.l.], v. 7, n. Especial, p. 138-149, dec. 2019. ISSN 2317-8876. Disponível em: <https://periodicos.puc-rio.br/index.php/revistaergodesign-hci/article/view/1312>. Acesso em: 26 apr. 2024. doi: http://dx.doi.org/10.22570/ergodesignhci.v7iEspecial.1312.
Fomatos de Citação
Edição
v. 7 n. Especial (2019): Número Especial - Artigos do Ergodesign & USIHC 2019
Seção
Artigos
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This work is licensed under a Creative Commons Attribution 4.0 International License.