OPPORTUNITIES AND ISSUES IN THE ADOPTION OF VOICE ASSISTANTS BY BRAZILIAN SMARTPHONE USERS

Authors

  • Isabela Motta LEUI | Laboratório de Ergodesign e Usabilidade de Interfaces, PUC-Rio | Pontifícia Universidade Católica do Rio de Janeiro, Rio de Janeiro, Brazil
  • Manuela Quaresma LEUI | Laboratório de Ergodesign e Usabilidade de Interfaces, PUC-Rio | Pontifícia Universidade Católica do Rio de Janeiro, Rio de Janeiro, Brazil

DOI:

https://doi.org/10.22570/ergodesignhci.v7iEspecial.1312

Abstract

It is necessary to understand which are the opportunities and issues in the adoption of voice assistants by smartphone users. In order to achieve this, an online questionnaire with smartphone users and interviews with voice assistants’ users were conducted. The results showed that user attitudes are the main issues impacting their adoption of the assistants, as well as the lack of knowledge about the assistant itself. Concerning the opportunities, seven categories were identified as reasons for the adoption of voice assistants.

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Published

2019-12-31

Issue

Vol. 7 No. Especial (2019): Special Edition - Ergodesign & USIHC 2019 Selected Papers

Section

Artigos

License

Copyright (c) 2019 Ergodesign HCI Journal

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.