COOPERATIVE EVALUATION TO IDENTIFY USABILITY PROBLEMS IN THE INTERFACE OF A THEMATIC BIBLIOGRAPHIC DATABASE, FROM THE EXPERIENCED USER PERFORMANCE

Abstract

This work aimed to evaluate the usability of the bibliographic database made available by one of the thematic libraries of the Oswaldo Cruz Foundation to consult its collection. It was intended to understand the factors that have an influence on the search for information in databases and the usability component, experienced user performance (EUP), was considered as a factor for choosing the research population, which was composed by librarians working in the library. As a method, cooperative evaluation was used, which has the advantage of direct interaction between researcher and user, to identify the most significant problems of a system. As a result, it was found that the experience of librarians in using the system and their knowledge about the collection and its theme had an impact on the search process, facilitating the use of the bibliographic database. At the end, the expert’s considerations for improving the system were listed.