RELATIONSHIP BETWEEN INTERFACE ALERTS AND COMPLACENCY ON HUMAN-AUTOMATION INTERACTION:

A THEORETHICAL APPROACH

Abstract

The goal of this paper was to conduct a theoretical analysis of the phenomenon of users' complacency over automated systems in the perspective of the signal detection theory and the radical behaviorism. This study looked for the comprehension of the role of interaction design in users' vigilant behavior during an automated task. The results pointed out to a theoretical conflict that impedes the generalization for the best practices in automation interface design. It can be concluded that constant communication can lead to the saturation of the interface stimuli, in the same way, a more discrete communication approach can lead to a behavioral extinction of the vigilant behavior. More empirical studies are needed to model the different cases applicable.